5 Email Marketing Practices Car Dealerships Should Steer Clear Of

Email marketing is a powerful tool for car dealerships, as it allows you to maintain communication with potential customers, nurture leads, and promote your inventory and services. However, certain practices can do more harm than good when it comes to email marketing. As a car dealer, it is crucial to avoid these mistakes to maintain a positive brand image and ensure the effectiveness of your email campaigns. In this blog post, we will discuss five email marketing practices that car dealers should avoid to ensure the success of their campaigns. 

1. Sending Emails Too Frequently

While it’s important to keep your subscribers informed, sending emails too frequently can be a recipe for disaster. Bombarding your audience with daily emails may lead to them feeling overwhelmed and disinterested in your offers, ultimately leading to a higher unsubscribe rate. Instead, focus on creating high-quality content that provides value and send emails at a reasonable frequency – perhaps once or twice a week. Monitoring your email open and click-through rates will help you determine the optimal frequency for your audience.

2. Ignoring Personalization and Segmentation

Personalization and segmentation are essential to a successful email marketing campaign in today’s competitive market. Sending generic, one-size-fits-all emails will not resonate with your audience and may even come across as spam. Instead, take the time to segment your audience based on factors such as their location, vehicle preferences, and purchase history. Use this information to create personalized emails that address each segment’s specific needs and interests. By doing so, you will significantly improve the relevancy of your emails and increase engagement rates.

3. Neglecting Mobile Optimization

With more than half of all emails being opened on mobile devices, ensuring that your email campaigns are optimized for mobile viewing is essential. A poorly formatted email that is difficult to read on a smartphone or tablet will likely result in a swift deletion or a frustrated subscriber. To avoid this, ensure your email templates are responsive and adapt to different screen sizes. Don’t forget to test your emails on various devices and platforms to ensure a seamless user experience for all recipients.

4. Failing to Use Clear and Compelling Calls-to-Action

The ultimate goal of your email marketing campaign is to drive action – whether it’s booking a test drive, exploring a new inventory, or taking advantage of a limited-time offer. However, without a clear and compelling call-to-action (CTA), your subscribers may not know what action you want them to take or may simply lose interest. Ensure your CTA stands out visually and uses action-oriented language to guide your subscribers toward the desired action. Additionally, avoid using multiple CTAs in one email, as this can cause confusion and dilute the effectiveness of your message.

5. Overlooking Analytics and Performance Metrics

One of the biggest mistakes car dealers can make is not tracking the performance of their email marketing campaigns. Without analyzing the data, you won’t know what’s working and what’s not, making it impossible to optimize your strategy for better results. Key metrics to track include open, click-through, conversion, and unsubscribe rates. By monitoring these metrics, you can gain valuable insights into your audience’s preferences and behavior, allowing you to fine-tune your campaigns for maximum effectiveness.


Avoiding these five common email marketing mistakes will help car dealerships maintain a positive brand image, engage their audience, and drive sales. By focusing on sending high-quality, personalized content at an appropriate frequency, optimizing for mobile devices, using clear calls-to-action, and tracking campaign performance, car dealers can ensure the success of their email marketing efforts.

Rev your engines and drive your dealership’s success with Market Doctors’ full-service email marketing for car dealerships. As a leading marketing agency tailored to the automotive industry, our custom strategies are designed to increase your sales, market share, customer acquisition, and retention. Contact us today!

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